Improvements of Health Care Processes in the Department of Physical Therapy and Rehabilitation of the Nguyen Van Troi Polyclinic

Abstract

Introduction: Physical Therapy and Rehabilitation services are a fundamental pillar in the diagnosis, evaluation, treatment and recovery of patients.

Objective: To identify the actions, routes or activities that can be considered as waste of the health processes and the proposals for the general organization of the Department of Physical Therapy and Rehabilitation that allow improvements of its processes. 

Methods: A descriptive research with a qualitative approach was carried out, and it was applied to the management process in the Department of Physical Therapy and Rehabilitation of the "Nguyen Van Troi" Polyclinic; 2021-2022 period. All the department's workers participated in different techniques and methods related to determination, analysis, design and processes aimed at quality problems within the framework of health systems and services. 

Results: Waste was identified from the perspective of process management, Lean methodology was applied to eliminate or reduce waste, and organizational and functional aspects that required adjustments were reviewed. A comparison was made of how key process activities are performed and how they should be performed, which would increase work efficiency, reduce current delays, and improve patient and worker satisfaction in the service. 

Conclusions: The identified waste affects the technical and professional work that must be carried out in the service to raise the quality of health care for patients. The improvements are aimed at adjustments in the organization of the working procedures of the service and of the institutions responsible for the maintenance and supply of medicines and materials.