Effectiveness of an Intervention for the Improvement of Organizational Climate in Venezuelan Comprehensive Diagnostic Centers

Abstract

Introduction: The implementation of interventions for the improvement of organizational climate in health institutions constitutes a requirement.

Objectives: To evaluate the effectiveness of an intervention strategy for the improvement of organizational climate in comprehensive diagnostic centers in the state of the Capital District of Venezuela.

Methods: A quasi-experimental study was carried out, before-after design, with a non-equivalent control group. The intervention, which consisted of the application of activities for the dimensions leadership, motivation, reciprocity and participation, was carried out in the state of Distrito Capital between August and December 2021. The state of Portuguesa served as a control. An initial measurement was made and another at the end of the intervention in both states, using the organizational climate inventory questionnaire of the Pan American Health Organization. The universe of managers in both states and a sample of health care personnel were studied. The results were compared using Student's t-test for paired samples and for independent samples, with a significance level α = 0.05.

Results: After the intervention, there were statistically significant differences between managers and health care personnel in both states, with higher scores in the Capital District state. In addition, the mean scores increased in all four dimensions in both managers and care staff in the Capital District state, which was not the case in Portuguesa state.

Conclusions: The intervention strategy showed effectiveness, provoking positive changes where it was applied, which makes it a tool for the desired transformation.